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Anger Management Skills



Benjamin Franklin once said, “In this world, nothing can be said to be certain, except death and taxes.” We would like to have a third item to his list: anger. Anger can be an incredibly damaging force, costing people their jobs, personal relationships, and even their lives when it gets out of hand. However, since everyone experiences anger, it is important to have constructive approaches to manage it effectively.

This workshop will help teach you how to identify their anger triggers and what to do when their angry.



By the end of this course, Participants should be able to:

•    Understand anger dynamics in terms of the anger cycle and the fight and flight theory.

•    Know common anger myths and their factual refutations.

•    Know the helpful and unhelpful ways of dealing with anger.

•    Know techniques in controlling anger, particular reading anger warning signs, using coping thoughts, exercising relaxation techniques and blowing off steam.

•    Understand the difference between objective and subjective language.

•    Express a feeling or position using I-messages.

•    Know skills and techniques in making a disagreement constructive, including effective negotiation and solution-building.

•    Reflect on one’s hot buttons and personal anger dynamics.

•    Know alter, avoid and accept ways of responding to an anger-provoking situation.

•    Understand the energy curve and how it can help in responding to someone else’s anger.

•    Learn and practice de-escalation techniques.

•    Gain an integrated view of anger management and how it can be best practiced.



Module One: Understanding Anger

  • The Cycle of Anger
  • Understanding Fight or Flight
  • Common Myths about Anger

Module Two: Do’s and Don’ts

  • Unhelpful Ways of Dealing with Anger
  • Helpful Ways of Dealing with Anger

Module Three: Gaining Control

  • A Word of Warning
  • Using Coping Thoughts
  • Using Relaxation Techniques
  • Blowing Off Some Steam

Module Four: Separate the People from the Problem

  • Objective vs. Subjective Language
  • Identifying the Problem
  • Using “I” Messages

Module Five: Working on the Problem

  • Using Constructive Disagreement
  • Negotiation Tips
  • Building Consensus
  • Identifying Solutions

Module Six: Solving the Problem

  • Choosing a Solution
  • Making a Plan
  • Getting it Done

Module Seven: A Personal Plan

  • Understanding Hot Buttons
  • Identifying Your Hot Buttons
  • A Personal Anger Log

Module Eight: The Triple A Approach

  • Alter
  • Avoid
  • Accept

Module Nine: Dealing with Angry People

  • De-escalation Techniques
  • When to Back Away and What to Do Next
  • Module Ten: Pulling It All Together
  • Process Overview
  • Putting It into Action



This course could be for Managers, Section heads, supervisors, team leaders and all employees.



No prerequisites needed.



It is important to understand the principal factors required to produce a successful business case. Developing budgeting & financial skills are required for better decision making. This course gives delegates the skills to manage departmental budgets, monitor divisional costs and apportion department expenses on an appropriate basis



By the end of this course you will be able to:

  • Manage budgets within your department, division, cost or profit centre.
  • Develop an understanding of the budgeting process.
  • Work more productively with colleagues from the finance department.
  • Prepare and monitor a budget.
  • Appreciate the importance of reducing unnecessary departmental costs and working towards increased corporate profitability.



Module 1: Budgeting Preparation

  • Budgeting: a famous word but what does it mean? Constructing a definition
  • Overview of the budget process (procedures, manuals, timelines)
  • Case study: reviewing a simple budget scenario
  • Nature and behavior of costs
  • Charging department expenditure to the correct period - accruals, prepayments and depreciation
  • Break-even analysis
  • Stock forecasting and how to calculate the minimum quantity needed
  • Apportioning overheads

Module 2: Facing the Actual

  • What are the variances and why are they important?
  • The budget is the plan i.e. understanding the need to proactively work towards budget and adhere to budget.
  • Comparing actuals to budgeted monthly
  • Proper Variance Analysis
  • Flexing the budget 

Module 3: The Cash Budget

  • Why they are needed? Do high profits necessarily mean everything is going well?
  • Case study: Preparing a cash budget

Module 4: Presenting the Departmental Budget

  • Giving clear information
  • Presenting the main variables
  • Putting it clearly onto paper

Module 5: Reporting on the Budget

  • Preparing a report
  • Providing the information to make decisions

Module 6: Personal Development

  • Action planning - the essential next steps
  • Continuous professional development - what next?



This course could be for middle managers and department managers.



No prerequisites needed.



Finance is a topic you must understand—especially during challenging economic times when financial acumen is expected at every organizational level. You have got to know how to justify a request, quantify your contributions to the company and spot profit drains immediately. Because whether you’re finance or non-financial manager, performance is measured the same way—in terms of money!



After completing this course, participants will be able to:

  • Understand fundamental financial terminology and concepts
  • Read and interpret financial statements
  • Gauge the financial impact of operational decisions
  • Understand the basis for evaluating financing and investment decisions



Module 1: The Balance Sheet

  • The Basic Accounting Equation
  • Elements of Balance Sheet
  • Using the Balance Sheet Effectively

Module 2: Profit And Loss Accounting

  • Elements of Profit & Loss Statement
  • Using Profit & Loss Effectively
  • Measuring Profitability

Module 3: Cash Flow Statement

  • Elements of Cash Flow Statement
  • Using the Cash Flow Statement Effectively

Module 4: Budgeting

  • Budgeting for Costs & Revenues
  • Budgeting Process

Module 5: Financial statements samples and templates



  • Non-financial managers in every functional area of responsibility in all industries
  • Those who wish for a better communication between financial and non-financial professionals
  • Those who are now or intend to become, at some point in their career, the manager in charge of a profit center in the company



No prerequisites needed.



You are in your office looking over your performance report and it happened again. Your low performing employee failed to meet quota this month even after you spoke with them about the importance of meeting goal. This employee has a great attitude and you know they can do better. You just do not know how to motivate them to reach the goal. Money used to work, but that has worn off. You are baffled and you know being frustrated makes matters worse. What do you do?

This workshop focuses on how to better coach your employees to higher performance. Coaching is a process of relationship building and setting goals. How well you coach is relates directly to how well you are able to foster a great working relationship with your employees through understanding them and strategic goal setting.

An easy-to-understand coaching model taught in this workshop will guide you through the coaching process. Prepare yourself to change a few things about yourself in order to coach your employees to better performance.



By the end of this course, Participants should be able to:

  • Identify financial terminology
  • Understand financial statements
  • Identify how to analyze financial statements
  • Understand budgets
  • How to make budgeting easy
  • Understand advanced forecasting techniques
  • Understand how to manage the budget
  • Identify How to make smart purchasing decisions
  • Identify the legal aspects of finances



Module One: Getting Started

  • Workshop Objectives

Module Two: Glossary

  • What is Finance?
  • Commonly Used Terms
  • Key Players
  • Important Financial Organizations
  • Understanding GAAP

Module Three: Understanding Financal Statements

  • Balance SheetsError! Bookmark not defined.
  • Income Statements (AKA Profit & Loss Statements)
  • Statement of Retained Earnings
  • Statement of Cash Flows
  • Annual Reports

Module Four: Analyzing Financial Statements (I)

  • Income Ratios
  • Profitability Ratios
  • Liquidity Ratios
  • Working Capital Ratios
  • Bankruptcy Ratios

Module Five: Analyzing Financial Statements (II)

  • Long-Term Analysis Ratios
  • Coverage Ratios
  • Leverage Ratios
  • Calculating Return on Investment (ROI)

Module Six: Understanding Budgets

  • Common Types of Budgets
  • What Information do I Need?
  • Who Should Be Involved?
  • What Should a Budget Look Like?

Module Seven: Budgeting Made Easy

  • Factoring in Historical Data
  • Gathering Related Information
  • Adjusting for Special Circumstances
  • Putting It All Together
  • Computer Based Methods

Module Eight: Advanced Forecasting Techniques

  • Using the Average
  • Regression Analysis
  • Extrapolation
  • Formal Financial Models

Module Nine: Managing the Budget

  • How to Tell If You’re on Track
  • Should Your Budget be Updated
  • Keeping a Diary of Lessons Learned
  • When to Panic

Module Ten: Making Smart Purchasing Decisions

  • 10 Questions You Must Ask
  • Determining the Payback Period
  • Deciding Whether to Lease or Buy
  • Thinking Outside the Box

Module Eleven: A Glimpse into the Legal World

  • A Brief History
  • The Sarbanes-Oxley Act
  • CEO/CFO Certification
  • 8th Company Law Directive



This course could be for Managers, Section heads.



No prerequisites needed.

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