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Decision making skills.


You make decisions every day. Some decisions are simple and have a limited impact on the future, while others are complex and can determine the future of your career,

project, department, or entire company. Decision making skills are important if you’re in a leadership role, because the ability to make good decisions is important to gain respect from others. If you’re not currently in a leadership role, you should realize that

decision making skills are a prerequisite for obtaining a role with added responsibility.

When faced with making a decision, it’s easy to compare alternatives without considering which approach you should use to make the decision. By failing to prepare for decisions, you might arrive at a conclusion without all the necessary information. This lack of information can prevent you from recognizing and, therefore, considering some of the best options.


By the end of this course, candidates will be able to:

  • Identify the factors that influence the outcome of a decision, and follow the steps of the decision making process.
  • Define your decisions appropriately by establishing objectives.
  • Identify the problems decision frames can present and the actions you can take to understand your and others’ decision frames.
  • Identify the guidelines for avoiding the problem of overconfidence, and describe the techniques for managing uncertainty.
  • Identify the techniques for generating options and improving the quality of your options.
  • Evaluate your options and identify the techniques for making a final decision.
  • Create scenarios by using the extremes method and the driving forces method.
  • Manage linked decisions and follow the guidelines for making linked decisions.



  • Fundamentals OfDecisionMaking
  • DefiningDecisions
  • DecisionFrames.
  • ResearchingDecisions

Decision Options                                                                              

  • Generating Options
  • Selecting An Option

Decision Results                                                                                

  • Results Of Your Decisions
  • Learning From The Experience Of Others

Complex Decisions                                                                          

  • Decision Scenarios
  • Linked Decisions

Group Decisions                                                                                

  • Making Group Decisions
  • Overcoming Decision Making Barriers


This course will benefit anyone who wishes to make effective decisions in deferent areas of business and work environment.


No prerequisites needed.


A good crisis management gives your organization competitive advantage.

Crisis Management and Communication aims to equip participants with the necessary knowledge and skills to develop and implement a good crisis management program, to enable participants to reinforce management coordination, competence and ability to achieve resilience against any unexpected threats.


This program will acquire the participants with: 

  • Skills needed to deal with crisis.
  • Crisis forecasting.
  • Understand crisis management V.S. management by crisis.



  • Nature, concepts and stages of crisis
  • Models and kinds of crisis
  • Crisis analysis
  • Crisis management skills
  • Delegation
  • Negotiation
  • Crisis management via team works
  • Building crisis management team
  • Selecting the team
  • Crisis management action plan
  • The importance of information
  • Leadership skills for crisis management
  • Vision
  • Difficult decisions
  • Using creativity in choosing alternatives
  • Preventing crisis
  • Organizational force analysis
  • SWOT analysis
  • Information role on forecasting
  • Management by crisis concept
  • Crisis management vs. management by crisis
  • Advantages and disadvantages



CEOs, Top managers and executives



Six years’ experience in a top managerial title.

Creative Problem Solving



In the past few decades, psychologists and business people alike have discovered that successful problem solvers tend to use the same type of process to identify and implement the solutions to their problems. This process works for any kind of problem, large or small.

This workshop will give participants an overview of the entire creative problem solving process, as well as key problem solving tools that they can use every day.



By the end of this course, you will be able to:

  • Understand problems and the creative problem solving process.
  • Identify types of information to gather and key questions to ask in problem solving.
  • Identify the importance of defining a problem correctly.
  • Identify and use four different problem definition tools.
  • Write concrete problem statements.
  • Use basic brainstorming tools to generate ideas for solutions.
  • Use idea generating tools, such as affinity diagrams, word chaining, the box method, the six thinking hats, and the blink method.
  • Evaluate potential solutions against criteria, including cost/benefit analysis and group voting.
  • Perform a final analysis to select a solution.
  • Understand the roles that fact and intuition play in selecting a solution.
  • Understand the need to refine the shortlist and redefine it.
  • Understand how to identify the tasks and resources necessary to implement solutions.
  • Evaluate and adapt solutions to reality.
  • Follow up with solution implementation to celebrate successes and identify improvements.



Module One: The Problem Solving Method

  • What is a Problem?
  • What is Creative Problem Solving?
  • What are the Steps in the Creative Solving Process?
  • Module Two: Information Gathering
  • Understanding Types of Information
  • Identifying Key Questions
    • Methods of Gathering Information

Module Three: Problem Definition

  • Defining the Problem
  • Determining Where the Problem Originated
  • Defining the Present State and the Desired State
  • Stating and Restating the Problem
  • Analyzing the Problem
    • Writing the Problem Statement

Module Four: Preparing for Brainstorming

  • Identifying Mental Blocks
  • Removing Mental Blocks
    • Stimulating Creativity

Module Five: Generating Solutions, Part One

  • Brainstorming Basics
  • Brainwriting and Mind Mapping
    • Duncker Diagrams

Module Six: Generating Solutions, Part Two

  • The Morphological Matrix
  • The Six Thinking Hats
    • The Blink Method

Module Seven: Analyzing Solutions

  • Developing Criteria
  • Analyzing Wants and Needs
    • Using Cost/Benefit Analysis

Module Eight: Selecting a Solution

  • Doing a Final Analysis
  • Paired Comparison Analysis
    • Analyzing Potential Problems

Module Nine: Planning Your Next Steps

  • Identifying Tasks
  • Identifying Resources
    • Implementing, Evaluating, and Adapting

Module Ten: Recording Lessons Learned

  • Planning the Follow-Up Meeting
  • Celebrating Successes
  • Identifying Improvements



This course could be for Managers, Section heads, supervisors, team leaders, and any employee.


No prerequisites needed.

Conflict Resolution



Wherever two or more people come together, there is bound to be conflict. This course will give participants a six-step process that they can use and modify to resolve conflicts of any size. Participants will also learn crucial conflict resolution skills, including dealing with anger and using the Agreement Frame



By the end of this course, Participants should be able to:

  • Understand what conflict and conflict resolution mean
  • Understand all six phases of the conflict resolution process
  • Understand the five main styles of conflict resolution
  • Be able to adapt the process for all types of conflicts
  • Be able to break out parts of the process and use those tools to prevent conflict
  • Be able to use basic communication tools, such as the agreement frame and open questions
  • Be able to use basic anger and stress management techniques



Module One: An Introduction to Conflict Resolution

  • What is Conflict?
  • What is Conflict Resolution?
  • Understanding the Conflict Resolution Process


Module Two: Conflict Resolution Styles with the Thomas-Kilmann Instrument

  • Collaborating
  • Competing
  • Compromising
  • Accommodating
  • Avoiding

Module Three: Creating an Effective Atmosphere

  • Neutralizing Emotions
  • Setting Ground Rules
  • Choosing the Time and Place

Module Four: Creating a Mutual Understanding

  • What Do I Want?
  • What Do They Want?
  • What Do We Want?

Module Five: Focusing on Individual and Shared Needs

  • Finding Common Ground
  • Building Positive Energy and Goodwill
  • Strengthening Your Partnership

Module Six: Getting to the Root Cause

  • Examining Root Causes
  • Creating a Cause and Effect Diagram
  • The Importance of Forgiveness
  • Identifying the Benefits of Resolution

Module Seven: Generating Options

  • Generate, Don’t Evaluate
  • Creating Mutual Gain Options and Multiple Option Solutions
  • Digging Deeper into Your Options

Module Eight: Building a Solution

  • Creating Criteria
  • Creating a Shortlist
  • Choosing a Solution
  • Building a Plan

Module Nine: The Short Version of the Process

  • Evaluating the Situation
  • Choosing Your Steps
  • Creating an Action Plan
  • Using Individual Process Steps

Module Ten: Additional Tools

  • Stress and Anger Management Techniques
  • The Agreement Frame
  • Asking Open Questions



This course could be for Managers, Section heads, supervisors, team leaders and all employees.



No prerequisites needed.

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