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They say that leaders are born, not made. While it is true that some people are born leaders, some leaders are born in the midst of adversity. Often, simple people who have never had a leadership role will stand up and take the lead when a situation they care about requires it. A simple example is parenting. When a child arrives, many parents discover leadership abilities they never knew existed in order to guide and protect their offspring. There are countless war stories of simple GI’s and sailors who rose to a challenge on their own in the heat of battle.



By the end of this course, you will be able to:

  • Define “leadership”
  • Explain the Great Man Theory
  • Explain the Trait Theory
  • Understand Transformational Leadership
  • Understand the people you lead and how to adapt your leadership styles
  • Explain leading by Directing
  • Explain leading by Coaching
  • Explain leading by Participating
  • Explain leading by Delegating
  • Kouzes and Posner
  • Conduct a personal inventory
  • Create an action plan
  • Establish personal goals



Module One:

  • The Evolution of Leadership
  • Defining Leadership
  • Characteristics of a leader
  • Leadership principles
  • A Brief History of Leadership
  • Historical Leaders
  • Modern Leaders
  • The Great Man Theory
  • The Trait Theory
  • Transformational Leadership
  • Summary

Module Two:

  • Situational Leadership
  • Situational Leadership: Telling
  • Situational Leadership: Selling
  • Situational Leadership: Participating
  • Situational Leadership: Delegating

Module Three:

  • A Personal Inventory
  • An Introduction to Kouzes and Posner
  • Model the Way
  • Inspire a Shared Vision
  • Challenge the Process
  • Enable Others to Act
  • Encourage the Heart
  • A Personal Inventory
  • Creating an Action Plan
  • Set Leadership Goals
  • Address the Goals
  • Seek Inspiration
  • Choose a Role Model
  • Seek Experience
  • Create a Personal Mission Statement

Module Four:

  • Modeling the Way
  • Determining Your Way
  • Being an Inspirational Role Model
  • Influencing Others’ Perspectives

Module Five:

  • Inspiring a Shared Vision
  • Choosing Your Vision
  • Communicating Your Vision
  • Identifying the Benefit for Others

Module Six:

  • Challenging the Process
  • Developing Your Inner Innovator
  • Seeing Room for Improvement
  • Lobbying for Change

Module Seven:

  • Enabling Others to Act
  • Encouraging Growth in Others
  • Creating Mutual Respect
  • The Importance of Trust

Module Eight:

  • Encouraging the Heart
  • Sharing Rewards
  • Celebrating Accomplishments
  • Making Celebration Part of Your Culture

Module Nine:

  • Basic Influencing Skills
  • The Art of Persuasion
  • The Principles of Influence
  • Creating an Impact

Module Ten:

  • Setting Goals
  • Setting SMART Goals
  • Creating a Long-Term Plan
  • Creating a Support System



Managers, Section heads, Team leaders, supervisors



No prerequisites needed.



Employee Motivation is becoming ever more important in the workplace as time goes on, and everyone agrees that a motivated workforce is far more likely to be a successful workforce. The happier and more professional an employee is, the better the results they will deliver for you. Of course, every employer wants to make sure that they have a workforce who will do their best, but this does not simply mean making the job easy for their employees. In fact, part of the problem of motivation is that where the job is too easy, employees become complacent



By the end of this course you will be able to:

  • Defining motivation, an employer’s role in it and how the employee can play a part
  • Identifying the importance of Employee Motivation
  • Identifying methods of Employee Motivation
  • Describing the theories which pertain to Employee Motivation – with particular reference to psychology
  • Identifying personality types and how they fit into a plan for Employee Motivation.
  • Setting clear and defined goals.
  • Identifying specific issues in the field, and addressing these issues and how to maintain this going forward.



Module One: A Psychological Approach

  • Herzberg’s Theory Of Motivation
  • Maslow’s Hierarchy of Needs
  • The Two Models and Motivation

Module Two: Object-Oriented Theory

  • The Carrot
  • The Whip
  • The Plant

Module Three: Using Reinforcement Theory

  • A History of Reinforcement Theory
  • Behavior Modification in Four Steps
  • Appropriate Uses in the Workplace

Module Four: Using Expectancy Theory

  • A History of Expectancy Theory
  • Understanding the Three Factors
  • Using the Three Factors to Motivate in the Workplace

Module Five: Personality’s Role in Motivation

  • Identifying Your Personality Type
  • Identifying Others’ Personality Type
  • Motivators by Personality Type

Module Six: Setting Goals

  • Goals and Motivation
  • Setting SMART Goal
  • Evaluating and Adapting

Module Seven: A Personal Toolbox

  • Building Your Own Motivational Plan
  • Encouraging Growth and Development
  • Getting Others to See the Glass Half-Full

Module Eight: Motivation On the Job

  • The Key Factors
  • Creating a Motivational Organization
  • Creating a Motivational Job

Module Nine: Addressing Specific Morale Issues

  • Dealing with Individual Morale Problems
  • Addressing Team Morale
  • What To Do When the Whole Company is De-Motivated

Module Ten: Keeping Yourself Motivated

  • Identifying Personal Motivators
  • Maximizing Your Motivators
  • Evaluating and Adapting



This course could be for Managers, Section heads, supervisors, Team leader.



No prerequisites needed.


Performance Management is a strategic approach to ensuring the efficiency and effectiveness of an organization. Whether at the organizational, departmental or employee level, the goal of performance management is to make sure all business goals are being met in a satisfactory manner.

Using practical tools like SMART goal setting, performance reviews and 360 degree feedback, you will be exposed to best practice methods to assure you can implement and manage the performance of your organization.



Provide Participants with:

  • Key strategies and practical guidelines related to managing employees performance.
  • ·The latest concepts, skills, and methods for assessing and improving performance.



Module One: Basis of Performance Management:

  • The difference between performance management and performance appraisal.
  • Performance management defined and aims.
  • Characteristics of performance management.
  • Guiding principles of performance management.

Module Two: Performance Management Process:

  • ·Performance management cycle.
  • ·Performance management activities.


Module Three: Performance Planning:

  • ·Objective setting.
  • ·Performance measures and assessment.
  • ·Development planning.
  • ·Managing performance throughout the year.

Module Four: Reviewing Performance:

  • ·Performance review meeting.
  • ·Performance review difficulties.
  • ·The impact of management style.
  • ·Performance review skills. 

Module Five: Assessing Performance:

  • ·Factors affecting assessments.
  • ·Methods of assessment.

Module Sex: Improving Performance:

  • ·Improving performance at the organizational level.
  • ·Improving team performance.
  • ·Improving individual performance. 

Module Seven: 360-Degree Feedback:

  • ·Defined and uses.
  • ·
  • ·Advantages and disadvantages.
  • ·Criteria for success.



Managers, supervisors and team leaders at all organizational levels.

HR managers and professionals.



No prerequisites needed.


Diploma in Supply Chain Management is aimed at potential employees and professionals who plan career in Supply Chain Management and seek broader knowledge in logistics, purchasing and supply chain sector. By passing Diploma in Supply Chain Management test you can develop insights into supply chain approaches, trends, issues and purchase functions that arise in contemporary world. Enriched with detailed topics of the field, its content covers vivid explanation and description on functions, relationships, integration and future challenges making the qualification an aspiring achievement for professionals.



Diploma in Supply Chain Management allows candidates to develop advanced knowledge and understanding of different aspects of supply chain management. The syllabus covers the scope & nature of the supply chain management, global supply chain operations, supply chain design, supply chain planning, lean supply management, agile supply chain, purchasing function, supplier selection, supply chain relationship, supply chain integration and future challenges in supply chain.



Module One: Describe the scope & nature of supply chain management:

Importance of supply chain management (SCM), definition of supply chains & SCM, customer orientation in the context of SCM and trends & developments in SCM.

Module Two: Explore global supply chain operations:

Global business environment, strategic challenges in global environment, supply chain in the context of global business and trends & developments in global SCM.

Module Three: Explore supply chain design & planning:

Supply chain configuration, vertical integration, outsourcing & offshoring, location decisions, capacity planning, bullwhip effect and recent practices/tools in supply chain design & planning.

Module Four: Explore Lean Supply Management:

Origins of the lean manufacturing, lean supply principles, focusing on cost to serve, drivers for lean supply chain and lean process mapping tools.

Module Five: Explore Agile Supply Chain:

The need for agility, agile supply chain concept, agile supply chain framework, competing on responsiveness and the requirements within organizations for agile supply chain.

Module Six: Understand the purchasing function and supplier selection process:

Strategic role of purchasing, purchasing portfolio, supplier selection process, tools for supplier selection and knowledge based sourcing.

Module Seven: Explore the future challenges in supply chain:

Customer centric supply chain, managing supply networks, dynamics of supply chain and approaches to deal with dynamics of supply chain.

Module Eight: Explore the supply chain relationship and integration:

Definition of supply relationship, close relationship/ partnership, strategic alliance, relationship dilemma and supply chain integration.



Diploma in Supply Chain Management is open to everyone regardless of previous educational background. However, it may be of particular interest to: Individuals responsible to manage procurement, logistics, supply-chain and product development.

A university student considering placements, careers in the field of supply chain management and/or further study someone with general interest in supply chain management.



No prerequisites needed.

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