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Meeting Preparation




Producing accurate, easy-to-understand minutes is vital to an organization’s decision making process. Without training, minutes may be too scanty or too comprehensive, unclear and disjointed, or fall short of accurately reporting the meeting and the actions to be taken.

This practical workshop takes delegates step-by-step through the process of meeting preparation, active listening and note-taking to the final production of the minutes.

Exercises will take place throughout the course which will enable delegates to put into practice the newly acquired skills. These exercises are designed to be highly participative and take place in an encouraging and supportive environment





By the end of this course, participants will be able to:

  • Save time and produce professional, clear, well-structured and accurate minutes with confidence
  • Work effectively with the chair and colleagues in the preparation of agendas, meeting papers and minutes
  • Identify and overcome obstacles to effective listening, and enhance your concentration, listening and note-taking skills
  • Utilise essential note-taking techniques adopted by experienced minute takers
  • Identify the relevant and key points from a meeting and know what information not to include
  • Understand the importance of accurate and informative minutes to the success of meetings

         most of each of them.







Agenda and Meeting Preparation

  • Working with the chair
  • The purpose of an agenda
  • Planning and preparation
  • Putting the agenda together – content, timing and presentation

The Use of Minutes

  • Why minutes are important
  • The essentials of successful meetings
  • Who reads the minutes?

Critical Listening Skills

  • Successful listening – maintaining interest
  • Overcoming barriers to listening

Effective Methods of Note-taking

  • Understanding what is important
  • Types of minutes and methods of note-taking
  • Taking notes – the keys to accuracy
  • Distinguishing the important from the irrelevant
  • Converting from notes to text
  • Arranging information in an easy-to-understand manner

Writing the Minutes

  • Co-coordinating the material
  • Avoiding common pitfalls in written language
  • Achieving accuracy, brevity and clarity
  • Using the correct format, structure and style
  • Producing minutes which satisfy their purpose and the readers' needs within an acceptable time frame




This course could be for office managers, secretaries.



No prerequisites needed.






Meetings require skill and technique in order for the meeting to achieve its purpose. Disorganized and poorly managed meetings waste time and hurt your credibility as a meeting manager. Consistently leaving a poor impression with the attendees will haunt you if left unchecked.  

This training course is designed to give you the basic tools you need to initiate and manage your meetings. You will learn planning and leading techniques that will give you the confidence to run a meeting that will engage your attendees and leave a positive and lasting impression. This is a hands-on workshop and your participation will help make it a valuable experience. Use this time to begin the process of developing your skills along with other participants who share the same desire to improve their meeting management skills.





At the end of this workshop, participants should be able to:

•   Planning and Preparing

•   Identifying the Participants

•   How to choose the time and place

•   How to create the agenda

•   How to set up the meeting space

•   How to incorporate your electronic options

•   Meeting Roles and Responsibilities

•   Use an agenda

•   Chairing a Meeting

•   How to deal with disruptions

•   How to professionally deal with personality conflicts

•   How to take minutes

•   How to make the most of your meeting using games, activities and prizes





Module Two: Planning and Preparing, Part 1

•   Identifying the Participants       

•   Choosing the Time and Place   

•   Creating the Agenda      


Module Three: Planning and Preparing, Part 2

•   Gathering Materials        

•   Sending Invitations        

•   Making Logistical Arrangements


Module Four: Setting up the Meeting Space

•   The Basic Essentials       

•   The Extra Touches

•   Choosing a Physical Arrangement      


Module Five: Electronic Options

•   Overview of Choices Available   

•   Things to Consider

•   Making a Final Decision  



Module Six: Meeting Roles and Responsibilities

•   The Chairperson

•   The Minute Taker  

•   The Attendees      

•   Variations for Large and Small Meetings      


Module Seven: Chairing a Meeting, Part 1

•   Getting Off on the Right Foot    

•   The Role of the Agenda  

•   Using a Parking Lot        


Module Eight: Chairing a Meeting, Part 2

•   Keeping the Meeting on Track  

•   Dealing with Overtime     

•   Holding Participants Accountable        


Module Nine: Dealing with Disruptions

•   Running in and Out        

•   Cell Phone and Pagers Ringing 

•   Off on a Tangent  

•   Personality Conflict


Module Ten: Taking Minutes

•   What are Minutes?

•   What do I Record?

•   A Take-Home Template  


Module Eleven: Making the Most of Your Meeting

•   The 50 Minute Meeting   

•   Using Games        

•   Giving Prizes        

•   Stuffed Magic       




       This course could be for Managers, Team leaders and office managers.



                           No prerequisites needed.



Managers, team members, and employees need to conduct difficult conversations at some time or another. Although difficult conversations cannot be avoided, they can be successfully managed to achieve positive outcomes.

Understanding and skill development are necessary qualities that help in keeping you in control of difficult conversations before, during and after it so that you can achieve the desired outcome.

This highly valuable and engaging course empowers professionals to handle difficult conversations with ease to achieve professional success



Wise men talk because they have something to say; fools, because they have to say something.

That course prepare you to be a wise communicator. For the better part of every day, we are communicating to and with others. Whether it’s the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look that you give to the cat, it all means something. This workshop will help participants understand the different methods of communication and how to make the most of each of them.



  • Managing Difficult Conversations
  • Choosing to Have the Conversation
  • Considering the Consequences
  • Establishing Your Frame of Reference
  • Establishing Positive Intent
  • Identifying the Desired Outcome
  • Toolkit for Successful Conversations
  • Speaking Persuasively
  • Active Listening
  • Asking Questions
  • Probing Techniques
  • Choosing the Time and Place
  • Weighing urgency
  • Privacy
  • Consideration
  • Transparency and presence of 3rd parties
  • Framework for Difficult Conversations
  • What’s Your Purpose?
  • Steps for a Difficult Conversation
  • Creating a Conversation Template
  • Staying Safe
  • Anticipating conflict
  • Mutual respect
  • Common ground
  • Staying in control



This course could be for HR employees. Middle managers and department managers.



No prerequisites needed.





In today’s interconnected business world, organizations are under increasing pressure to meet the very different expectations of multiple stakeholder groups. While value and success are still largely determined by financial performance, a growing number of consumers and influencers demand that strong returns are achieved with integrity and in ways that also create environmental and/or social value. In this context, a new, forward-thinking approach to the issue of sustainability that supports core business objectives and creates value in its own right is more important than ever before.

Leading the Business of Sustainability will illustrate the business value and clear financial gains associated with this new approach to sustainability. This one-week residential program will show you how to make the case for change in your company’s approach, demonstrating best practice for engaging with stakeholders and changing mindsets, rather than simply communicating strong intentions. You will learn how to design innovative products and business models that make sustainability a profitable part of your business.




By the end of the course, participants will be able to:


  • Improve your understanding of key environmental and social changes impacting today’s and tomorrow’s global business world
  • Learn to look at these changes as an opportunity for your business, which can guide strategic decisions and part of your innovation efforts
  • Go back to your organization with an action plan looking at the business and the organizational sides
  • Connect and create a network with a peer group of senior executives facing some of the same challenges as you and your organization








Module One: Strategy and Innovation:

Identifying strategic opportunities and steer your innovation efforts toward new products, services or business models that leverage present and future sustainability-related challenges and address your customers’ (or customers’ customers’) sustainability-related objectives.

Module Two: Engagement and Stakeholders:

Ensuring that your employees and organization engage with key stakeholders (communities, employees, financial market) in a more inclusive and effective way.

Module Three: Leadership and change:

Deploying a “growth-oriented” attitude toward sustainability throughout the organization, and developing an organizational culture that fosters innovation and growth.

Module Four: Measurement and Reporting:

Reporting on and around sustainability, inside the organization and to the outside world.




This program is designed for top executives who hold significant responsibility and who are grappling with dilemmas of organizational and personal transformation. Typical participants include CEOs, Managing Directors, C-suite Executives, Executive Vice Presidents, Board Members or Chairpersons.



At least 6 years experience in middle / top Management.

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