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Supervising Others

Overview:

 

Supervising others can be a tough job. Between managing your own time and projects, helping your team members solve problems and complete tasks, and helping other supervisors, your day can fill up before you know it. This workshop will help supervisors become more efficient and proficient, with information on delegating, managing time, setting goals and expectations (for themselves and others), providing feedback, resolving conflict, and administering discipline

Objectives:

                                                                           

By the end of this course, you will be able to:

  • Define requirements for particular tasks
  • Set expectations for your staff
  • Set SMART goals for yourself
  • Help your staff set SMART goals
  • Assign work and delegate appropriately
  • Provide effective, appropriate feedback to your staff
  • Manage your time more efficiently
  • Help your team resolve conflicts
  • Understand how to manage effectively in particular situations
  • Understand what a new supervisor needs to do to get started on the right path

Content:

 

Module One:

  • Setting Expectations
  • Defining the Requirements
  • Identifying Opportunities for Improvement and Growth
  • Setting Verbal Expectations
  • Putting Expectations in Writing

Module Two:

  • Setting Goals
  • Understanding Cascading Goals
  • The SMART Way
  • Helping Others Set Goals

Module Three:

  • Assigning Work
  • General Principles
  • The Dictatorial Approach
  • The Apple-Picking Approach
  • The Collaborative Approach

Module Four:

  • Degrees of Delegation
  • Level One: Complete Supervision
  • Level Two: Partial Supervision
  • Level Three: Complete Independence

Module Five:

  • Implementing Delegation
  • Deciding to Delegate
  • To Whom Should You Delegate?
  • Providing Instructions
  • Monitoring the Results
  • Troubleshooting Delegation

Module Six:

  • Providing Feedback
  • Characteristics of Good Feedback
  • Feedback Delivery Tools
  • Informal Feedback
  • Formal Feedback

Module Seven:

  • Managing Your Time
  • The 80/20 Rule
  • Prioritizing with the Urgent-Important Matrix
  • Using a Productivity Journal
  • Using Routines and Rituals to Simplify Your Workday

Module Eight:

  • Resolving Conflict
  • Using a Conflict Resolution Process
  • Maintaining Fairness
  • Seeking Help from Within the Team
  • Seeking Help from Outside the Team

Module Nine:

  • Tips for Special Situations
  • What to Do If You’ve Been Promoted from within the Team
  • What to Do If You’re Leading a Brand New Team
  • What to Do if You’re Taking on an Established Team

Module Ten:

  • A Survival Guide for the New Supervisor
  • Ask the Right Questions of the Right People
  • Go to Gemba
  • Keep Learning!

Audience:

 

This course could be for Managers, Section heads, supervisors, team leaders

Prerequisites:

 

No prerequisites needed.

Stress Management Skills

Overview:

Positive and negative stress is a constant influence on all of our lives. The trick is to maximize the positive stress and to minimize the negative stress. This workshop will give participants a three-option method for addressing any stressful situation, as well as a toolbox of personal skills, including using routines, relaxation techniques, and a stress log system.

Objectives:

By the end of this course, Participants should be able to:

  • Identify the best approach to a stressful situation (Alter, Avoid, or Accept)
  • Understand what lifestyle elements you can change to reduce stress
  • Use routines to reduce stress
  • Use environmental and physical relaxation techniques
  • Better cope with major events
  • Use a stress log to identify stressors and create a plan to reduce or eliminate them

Content:

Module One: Understanding Stress

  • What is Stress?
  • What is Eustress?
  • Understanding the Triple A Approach

Module Two: Creating a Stress-Reducing Lifestyle

  • Eating Properly
  • Exercising Regularly
  • Sleeping Well

Module Three: Altering the Situation

  • The First A
  • Identifying Appropriate Situations
  • Creating Effective Actions

Module Four: Avoiding the Situation

  • The Second A
  • Identifying Appropriate Situations
  • Creating Effective Actions

Module Five: Accepting the Situation

  • The Third A
  • Identifying Appropriate Situations
  • Creating Effective Actions

Module Six: Using Routines to Reduce Stress

  • Planning Meals
  • Organizing Chores
  • Using a To-Do List

Module Seven: Environmental Relaxation Techniques

  • Finding a Sanctuary
  • Using Music
  • Seeing the Humor

Module Eight: Physical Relaxation Techniques

  • Soothing Stretches
  • Deep Breathing
  • Tensing and Relaxing
  • Meditation

Module Nine: Coping with Major Events

  • Establishing a Support System
  • Creating a Plan
  • Knowing When to Seek Help

Module Ten: Our Challenge to You

  • Creating a Stress Log
  • Week One: Recording Events
  • Week Two: Identifying Stressors and Creating a Plan
  • Week Three: Creating New Habits
  • Reviewing and Evaluating

Audience:

This course could be for Managers, Section heads, supervisors, team leaders and all employees.

Prerequisites:

No prerequisites needed.

Proposal Writing

Overview:

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A good proposal doesn’t just outline what product or service you would like to create or deliver. It does so in such a way that the reader feels it is the only logical choice.

This course will take participants through each step of the proposal writing process, from understanding why they are writing a proposal; to gathering information; to writing and proofreading; to creating the final, professional product.

           

Objectives:

 

At the end of this workshop, participants should be able to:

  • Identify the purpose of a proposal
  • Identify different types of proposals
  • Identify and perform the steps in the proposal writing process
  • Perform a needs analysis and write a goal statement
  • Prepare a proposal outline
  • Improve their writing skills with a variety of techniques
  • Use appropriate resources and ghosting to build a strong case
  • Add illustrations to their proposal
  • Proofread and edit their proposal
  • Add the finishing touches to create a professional-looking final product

Content:

 

Module One: Understanding Proposals

  • What is a Proposal?
  • The Proposal Writing Process
  • Types of Proposals
  • About Requests for Proposals

Module Two: Beginning the Proposal Writing Process

  • Identifying Your Purpose and Your Audience
  • Performing a Needs Analysis
  • Writing the Goal Statement

Module Three: Preparing An Outline

  • A General Format
  • Special Sections
  • Creating a Framework
  • Getting Down to Details

Module Four: Finding Facts

  • Identifying Resources
  • Using the Internet as a Resource
  • Organizing Your Information

Module Five: Writing Skills, Part One

  • Spelling and Grammar
  • Working with Words
  • Constructing Sentences
  • Persuasive Writing
  • Mastering Voice

Module Six: Writing Skills, Part Two

  • Creating Paragraphs
  • Creating Strong Transitions
  • Building to Conclusions

Module Seven: Writing the Proposal

  • Educating the Evaluator
  • Ghosting the Competition
  • Using Illustrations

Module Eight: Checking for Readability

  • Checking for Clarity
  • Reading for Your Audience
  • Using the Readability Index

Module Nine: Proofreading and Editing

  • Proofreading Like a Pro
  • Editing Techniques
  • Checking the Facts
  • The Power of Peer Review

Module Ten: Adding the Final Touches

  • Our Top Typesetting Tips
  • Achieving a Professional Look and Feel
  • Creating the Final Package

Audience:

 

This course could be for Managers specially sales managers, Sales employees and anyone interested in writing formal proposals.  

Prerequisites:

 

No prerequisites needed.

Overview:

Risk is inherent in everything that we do and it's therefore no surprise that risk management holds a high level of importance within project management. Risk management is not an optional activity in the project; risk management is essential to successful project management.

Risk management is how to handle the uncertain future events that may affect the project in order to minimize the bad or negative impact on the project and to increase and enhance the positive effect on the project

This course offers an detailed information and knowledge of project risk and risk management, its objective is to prepare students for the PMI Risk Management Professional (PMI-RMPSM) certification exam offered by the Project Management Institute (PMI).

Objectives:

By the end of the course the learners will be able to:

  • Describe the risk management process.
  • Apply risk management techniques to real-world projects.
  • Explain to others why risk management is so important.
  • Speed up their risk management efforts.
  • Use internationally-recognized Tricks of the Trade®for managing project risks.
  • Apply risk management techniques to determine the true cost and schedule for a project.
  • Save time and money on projects while still in the project planning stage.
  • Demonstrate the impact of successful projects to the organization.
  • Interpret the risk management section of thePMBOK®Guidefor everyday use.
  • Avoid common risk management pitfalls.
  • Use common project management terminology.
  • Be more focused and proactive about preventing problems, rather than just dealing with them as they occur.

Content:

I. Introduction and basic concepts

  • What is risk, and project risk management?
  • Risk management certificate requirement
  • Risk management exam

2. Risk Communication

  • Basic concepts of Human resource management and communication
  • Conflict management
  • Motivation d. Leadership
  • Stakeholder management

3. Risk Analysis

  • Risk identification
  • Creating risk register
  • Qualitative risk analysis (concepts, and tools and techniques)
  • Quantitative risk analysis (concepts, and tools and techniques)

4. Risk Response

  • Strategies for positive risks
  • Strategies for negative risks
  • Develop contingency plan

5. Risk Governance

  • Creating risk management plan
  • Communication with stakeholders’
  • Controlling risks
  • Perform trend analysis
  • Updating risk register

6. PMI-RMP simulation exam

Audience:

Individuals interested in learning the fundamentals of managing risk, or individuals preparing for the PMI Risk Management Professional (PMI-RMP) certification exam, project managers, project team members, functional managers

Prerequisites:

No prerequisites needed.

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